How-To?‎ > ‎

Clearing Cookies and Cache

On a PC:

1. From the menu bar in Firefox, select "Tools > Options"  












2. In the pop up box, select the Privacy tab.




3. Click the link Remove Individual Cookies





















4. Click the button Remove All Cookies












5. Now, select Clear Recent History

6. From the drop down menu, select Everything

7. Click the button Clear Now

8. Shut down Firefox (quit the application completely)

9. Restart Firefox, open Google Docs, check a document.



On a MAC:

1. From the menu bar in Firefox, select Firefox > Preferences
















2. In the pop up box, select the Privacy tab.

3. Click the link Remove Individual Cookies


















4. Click the button Remove All Cookies




5. Now, select Clear Recent History














6. From the drop down menu, select Everything












7. Click the button Clear Now











8. Shut down Firefox (quit the application completely)

9. Restart Firefox, open Google Docs, check a document.